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Issue Updating Request State

Hi all, I created a subflow to check if all RITMs attached to a request are closed complete. If that's the case, it should update the request's state to 'Closed Complete.' If the state of any RITM is 'Closed Skipped' or 'Closed Incomplete,' it should...

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Rayan45 by Tera Contributor
  • 1756 Views
  • 4 replies
  • 2 helpfuls

how to call script include from ux client script include

i have one ux client script include where iam calling script  include using glide ajax, can any one tell me whether it is the correct process or not  because iam not getting response.     and in ui builder i have one client script there i am exportin...

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khadir by Kilo Contributor
  • 4322 Views
  • 6 replies
  • 3 helpfuls

Resolved! Skill Determination Rule Advanced

I have added a skill determination rule using the Advanced option.   The shell script code gives me a wonderful start.../**     * current is a GlideRecord from Source Table.     *     * The return value should be an array containing skill objects    ...

Resolved! How to get the size of an attachment on a record producer?

I'm creating records for a photo album application.  I'm using a record producer to generate the album.  Part of the requirements is that all attached files must be JPG/JPEG/PNG formats AND be less than 10mb in size. I've figured out how to identify ...

David Lundy by Tera Contributor
  • 2036 Views
  • 5 replies
  • 4 helpfuls

Resolved! Learning JavaScript on Now Platform

Hi Guys, My name is Reyanna, I am currently enrolled in the NextGen cohort, and I am having trouble with scripting. I am trying to follow along with Chuck Tomasi to run scripts on the Now Platform. However, I only have access to the Sys Admin role an...

ReyannaP by Tera Contributor
  • 944 Views
  • 2 replies
  • 1 helpfuls

Resolved! Using UI Builder, display a tree of data with nested repeaters???

So I have a data structure I need to display on a workspace.  It is three tables connected to each other.  So we have a structure like this and I need to display it in the same way as below. Type 1 SubT 1 Det 1Det 2Det 3 SubT 2 Det 4 Type 2 SubT 3Su...

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DrewW by Mega Sage
  • 2487 Views
  • 4 replies
  • 1 helpfuls

Attachment from inbound email is not added to Record

Hi team, Attachment from inbound email is not getting added to Record. In Attachment table we can see that both Table name and Table sys_id is empty. So that inbound email script is unable to find record .   Regards,Saranya 

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saranyavs by Tera Expert
  • 509 Views
  • 1 replies
  • 0 helpfuls

Resolved! Filter variable values

Hi,I am using two list collector variable called 'What device class the device belong to ?' and 'what devices they should be applied?'in catalog item servicenow. The referenced table is cmdb_ci for both.TASK:1. User gets to see the list of ci names. ...

Swapnilc191 by Tera Contributor
  • 679 Views
  • 1 replies
  • 0 helpfuls

Resolved! Call Script Include from UI Builder

Hi everyone,   is there a way to call server side code (script include) from a client script in UI Builder? The script include is client callable and I tried to call it via GlideAjax, but no success.    Can anyone share some experiences regarding tha...

Elena by Tera Contributor
  • 7981 Views
  • 6 replies
  • 10 helpfuls

Resolved! Updating group approval sysapproval_group

Hello developers,  i am facing a issue with group approvals where multiple groups are available for approval and if i reject anyone . In sysapproval_group table its approval state is updated to rejected . Next if i approve any other group the rejecte...