I am changing the configuration of an existing catalog item variables from a Lookup Select Box to a Reference type.Deactivating the LSB type and adding Reference type pointing to same custom table field. Currentvs_department lookup sel...
Hi, I am trying to set up a virtual appointment booking feature in my application where the agent on the CSM workspace can schedule an appointment with a customer, a notification of which goes to the customer on the Customer Service Portal. The notif...
Looking to create a new indicator with risk assessment table sn_risk_risk, which will have comparison with NEW field values vs NEW field values
I want to Show the Duration of a knowledge article from Last updated to present day In Service Now Reports or Using Performance analytics. Regards, Manikanta. Kota
Hello All, When I am trying the add if condition and getting exact match then it is working. If it not having exact match then it is not working even the value is present the if condition. For example: when i am selecting in portal product_type is em...
Hello Community, I have some yes/no questions and also a separate question (dropdown, single line text, or if someone has a recommendation. I need the separate question (sensitivity_level) to automatically be answered based on the yes or no questions...
I am using flow designer so when sctask state is updated based on that RITM and req state is not getting updated, my flow is correct but evaluation is getting false when I tested.
I am working on a project where I have created a custom table in ServiceNow. The table has about 8 columns. I have also created a UI Action (button) under the list called "Submit Changes". The idea is, when a user who has access to this table selects...
Hi, I have a request for a catalog item where a user can request membership in a selected by him group. This request should be approved by the manager of this group. Since step based flow does not have this functionality (I need to define approval g...
Where can I find the kbv3-category-template.html on service now instance. I am not able to find it on Angular ng-templates.
Succeeding in Software Asset Management implementation cannot be achieved with only the integration of all SAM features in the tool (Technology) .How to convince the costumer to invest more on the people and standardized processes? And not expect a s...
Hello experts, I'm trying to create an UI Page where there is a choice list of languages (English, Italian, French and German). The UI Page will be called from an UI Action and, from the UI Action, I'm setting an URL Parameter based on the Skill fiel...
function onChange(control, oldValue, newValue, isLoading) { // Prevent the script from running if the form is loading or the new value is empty if (isLoading || newValue === '') { return; } // Get the sys_id from the 'sysid...
Hi SN experts, I want to trigger a client script whenever ui action is clicked on the record page.So i created a record page variant to add event listener on the action bar, the only event available is "Refresh requested" but of course it is not trig...
What are the steps that follow to integrate the ServiceNow REST APIs related to incident management in a PDI ?
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