Email Inbound Actions for Update not working
Hi Community, We have New -Inbound Action - Working OkayBut the Update is not updating anything in comments or Work Notes. here is the snippet mostly OOB with ACTION = Record Action Thanks
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Parse the JSON value.
Hi Everyone, I am retting response body when I am calling REST message inside script include var r = new sn_ws.RESTMessageV2('custom rest messge, 'Post Credentials'); r.setRequestHeader('Content-Type', 'application/json'); r...
Resolved! How to extract from tags
Hello developers, I have an implementation where i get api 400 error and it is returning response in this format:<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The requeste...
How create User in Active Directory Using Orchestration - Active Directory
How to Create User Account In AD Through Workflow?My Requirement is follows below:Whenever User raise the request in service catalog then automatically that user account created in AD I have already installed "Orchestration - Active Directory " plugg...
Filter Condition NOt showing on Related List
Hi, I had Created A custom Related List, everything was good, but the problem is , It is Not shwing Filter Condition thereSo when I click on and Select Open In New Window it is showing every record and this is affecting my portal related list appeara...
Approval and Task Related list in custom table of Record Producer
I have a record producer when it gets submitted a record(request) get generated in the custom table which extends the task table. Once the request is generated i want to generate approval based on the Request type variable(which will be selected by t...
Resolved! Database View based on sys_audit table
Hi,I know that it is not best practice reporting on the sys_audit table but I am trying anyway I have this Database View:I guess I need to add sys_audit table more than once because 'newvalue' holds both group and user sys_ids depending on the Field ...
Resolved! Populate assignment group field through workflow based on Cat Item's Select Box values
Hey guys!I have a catalog item, the following one with field called "u_assignment_group". You can see my cat item here below in the screenshot:I want to populate the corresponding field called "assignment_group" in the sc_req_item So if i in the cat ...
Flow Designer Action with Powershell Step - How to configure Outputs
Hi I'm trying to prepare for automations using Powershell Steps in Flow Designer\IntegrationHub and I have managed to create a simple step that is already successful in some ways, it's running on the MID Server and executing. But I want to figure ou...
POST Implementation Review task is not visible
Hi , Created a change request .Once the change is in Implement Stage, I closed all Change tasks by selecting "Successful with Issues / Unsuccessful"' so that change can be moved in to 'Review' stage.Once I click on 'Review Button' , I am expecting ...
Remove Back, Next and Summary Labels from order guide in mobile
Hi,Order guide when displayed in portal we can see Back(Describe Needs), Next and Summary at the top. The same is displayed in mobile but in a different way. I want to remove these labels from mobile.I check in portal this order guide is linked to "...
Headless Client Runner not triggering
Hi I have few ATF tests scheduled to run daily using Headless browser. Those were working fine until 2 weeks ago. Now hardly 3-4 test cases are running and for rest of the test cases, i am getting below error: I have to do regression test this week ...
Resolved! Need help to a convert workflow to flow designer
I'm trying to convert a workflow to flow designer1. There are two levels of approvals, level 1 and level 2.2. If level 1 is approved then approval will should trigger to level 23. If level 1 approval is triggered and waiting for approval after 5 min,...
Reverting Configuration Item field on Incident back to OOTB
The Configuration Item field on ITSM forms is customised on our instance and we need to revert it to OOTB to fix issues this is causing. We're having trouble as the dictionary entry (sys_dictionary_task_cmdb_ci) doesn't show as a skipped record and s...
Resolved! ATF and Custom Workspaces
Hi everyone, I'm trying to test a scoped app using ATF but I am dealing with some issues. I need to test a custom workspace and when I try to open a new form I can see the workspace option in the field form UI from the test step "Open a new form". H...
