Can anyone help me how we can extract or unzip the file which is having tar.gp extension.
Can anyone help me how we can extract or unzip the file which is having tar.gp extension.
Forum Posts
Process Flow Formatter
Can we make two different process flow formatter for same table but different items
Assignment group
Hi,I have two applications in a dropdown menu. The first one has the correct assignment groups, but the second one doesn’t. How can I make sure the second application has the same assignment groups as the first one for both “Yes” and “No” conditions?...
Knowledge Article View Count
I am pretty new to ServiceNow and I would appreciate your help with couple of instructions.I have to create reports on Knowledge Article Views:Total number of Views of all Knowledge ArticlesGrouped by: Knowledge Base, Owner Group, View Date (e.g. by ...
Demand All list. columns show as empty for stories and enhancements
Hello everyone,In the "Demand All" list, any demands that are in approved state doesn't show the related stories or enhancements. Those columns it says "Empty". If you go into a approved demand, in the related links table you can see the related sto...
Insert Business Rule is not working on Certification task(cert_task) table
I have created new Business rule which is Before Insert to populate the Business Application field in cert_task table and it is working when I'm checking the update check box and If I update any thing on cert_task but it is not working when the new...
Issues with getMessage in Service Portal Client Script
Hi everyone, I’m currently facing two challenges with the getMessage function while using it in an on-submit client script for a catalog item in Service Portal. I’d appreciate your guidance on these issues. Issue 1: Asynchronous Behavior of getMess...
UI Builder / Service Operation Workspace / Make Risk Assessment pop-up after change creation
Hi SN Community! Our client wishes to have the Risk Assessment window pop-up right after a normal change has been created (saved for the first time). Since the Service Operations Workspace is being used in this situation, this action is more complex ...
Display Multirow variable set in list view of request item
Hi All, I want to display the multirow variableset variables in the list view of RITM for a specific catalog itemIs it possible? @Ankur Bawiskar
Resolved! Are There Out-of-the-Box ServiceNow Scripts that use the Guest User account?
The ISSO for my environment is capturing logs that show the Guest User attempting to communicate with the ECC. And his logs show the Guest User attempting to impersonate. Our Guest User account is deactivated. Therefore, are there any Out-of-the-B...
Catalog Item to Remain Open Until an Email Reply
I am working on creating a flow in ServiceNow for a catalog item request and need some guidance on handling email replies from an external reseller. Here’s the scenario:A catalog item request is created, and I need to capture the catalog variables. (...
Integration Setup Documentation for SailPoint IdentityNow and ServiceNow
We have a requirement to integrate SailPoint IdentityNow with ServiceNow. We've installed the app from the ServiceNow app store.Could you please share any documentation regarding the setup and configuration of the required fields? We want to ensure o...
Azure Ad Users provisioning is not creating User after manual deletion in SNOW
Hi All, We have integrated ServiceNow to Azure AD and all the users are coming from Azure AD to ServiceNow. One thing I am unable to understand is, I deleted one user that are coming from Azure AD in sys_user.list table, so as per my understanding ...
Hi Agent name on all front-end pages for employee
Hi there, i hope someone can help us with the following. We have a legal requirement to hide the agent from the case submit, case details / conversation area and Closure task to accept resolution. So all area's where the employee can see the agent na...