UI Policy with setValue not setting the correct value

[matthew_hughes]

I've got the following UI policy for a catalogue item that is used to update the value of a certain field when the conditions are met:

The script of the UI Policy is:

However, what I'm finding is that if I go onto my catalogue item and trigger the UI Policy, it's not setting the to field to Not Applicable, but Read Only:

So I was just wondering if anyone knows why the text specified in SetValue is not working as it should?

[Dr Atul G- LNG]

Hi @matthew_hughes 

All experts already answered, i am new to script and I thought the NOT applicable should be replaced by value.

[Service_RNow]

Hi @matthew_hughes 

Sulotion:1 Please try to make a change UI Policy Run order if you using 2 UI Policy same at a time.

Sulotion:2 Try with On change Client script in same approach what you have done in UI Policy.

Please hit the Thumb Icon and mark as Correct !!