UI16 - Where did split layout go? Critical feature seems gone

trishjohnson
Kilo Guru

This is a critical feature users use with ticket management.   Can't find it anywhere in U16.   Please help!

1 ACCEPTED SOLUTION

Julian Hoch
ServiceNow Employee
ServiceNow Employee

Hi Trisha, unfortunately, split layouts are not supported with UI16 anymore. If you need them, you have to go back to UI15.


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54 REPLIES 54

Perhaps it's depending on another plugin, for example the Connect plugin? Perhaps if that is not active, the refresh button is displayed?


Hello,

We are now in London and ServiceNow recommended us to stop using List v3 and start using List v2 instead. The split feature is gone again! Here is a part of the text from the ticket (now called case):

"Your instance has list v3 enabled, which is the cause for issue in this case. Starting in the London Release due to a number of factors, we advise using list v2 because with v3 there are lot of issues experienced with the product."

List v3 is not supported anymore:

"The List v3 Plugin will not be available starting in the London Release due to a number of factors. First and foremost, the frustration our customers have experienced with the product. We believe it is time to correct the problem by building a more performant and feature-rich solution. We advise using list v2 until such time we can release the new product since we feel it is a superior, and a workable solution for most customers. During this time, we will only address critical outages and security-related defects with list v3, so that our development resources can continue moving forward with our new list component that will debut in limited form in Agent Workspace as part of our upcoming London Release. If you have a business need that has a dependency on List v3 that you feel cannot be solved with List v2, please provide some business impact information so that we can advocate on your behalf to identify a workaround or solution that meets your specific needs."

 

emily_barbenza
ServiceNow Employee
ServiceNow Employee

For more information about List v3 split mode, check out the official product doc:


Overview of List v3 split mode


Using List v3 split mode


Sadly it isnt "split layout" that has come back with it's tabs etc...



/Göran


sherard
Mega Expert

When in split view of the list, is there a way to configure the column list layout? It has like the short description as the "title" and then the number kinda grayed bottom right. I think who is assigned is also listed. Is this configurable?