Hi All,
I have a requirement where I have to stop unauthenticated users from accessing Virtual agent client page.
The community article provided says that I either need to deactivate the public page or modify the OOTB SAML2_update1 script include by adding :
- Navigate to System Definition > Script Includes
- Find the "SAML2_update1" script include.
- Find the following piece of code in the script field:
needNavFrame: function(requestURI, request)
- Add the following if condition inside needNavFrame to remove the navpage from the virtual agent standalone client:
if (requestURI.indexOf("sn-va-web-client-app") >= 0){return false;}
Community Link For reference:
My queries here are:
1) How can I edit a script include thats Read Only.?
2) How do I achieve it if the Virtual agent looks like this?
When I click on Live Agent Support & More...........>>>> It takes me to the below page:
When I click again on Live Agent Support.......>> It takes me to below page:
When I click on the 1st Service Desk Chat it should take me to the login page for unauthenticated users.
Please suggest me how to achieve this as I am struggling with this problem from quite sometime now.
IMPORTANT NOTE:
The Identity Provider Uses MultiSSO_SAML2_Update1 as its Single Sign On Script
Please let me know if anyone of you have ever worked on its solution.
Regards,
Shubhanshi Saxena
