Knowledge feedback

avinashdubey103
Tera Guru

‎05-28-2024 05:16 AM

Hi, I have a requirement 


In Knowledge articles there are different types of comments captured in activity log

  • Comments which are automated ( like Article automatically retired etc)

  • Feedback comments from users which they give on portal

  • Work notes made from backend by author or ownership group- we are not sure work notes are included, but mentioning anyhow.

However currently everything is being captured as Knowledge feedback which should not be the case.

 Requirements:

For knowledge base= IT

  1. Knowledge Feedback should be specific for user comments/feedback being submitted from the different portals (central + IT) , we should not see automated comments (example: “automatically retired”) or work notes as part of the knowledge feedback.

  2. Remove the existing unrelated knowledge feedbacks from already existing knowledge articles- automated comments and work notes (if exist) to be removed from current articles on prod env.


    How can i achieve this ?

0 Helpfuls
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1 REPLY 1

Community Alums
Not applicable

‎05-28-2024 03:02 PM

Hi @avinashdubey103 ,

 

You can achieve this by performing below two things-

Create a BR to filter out automated comments and work notes.

Run some cleanup of existing feedback to remove any unrelated feedbacks from current knowledge articles.

 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

 

Thanks & Regards,

Sanjay Kumar