Unable to add Field Decorator

[Karthikpasikant]

Hi everyone,

I am unable to add "Teams Chat Field Decorator" to "Problem" form.

1. Added UI action "Start Microsoft Teams Chat" to problem form which allows to chat with user from the problem record.

2. Ran fix script "Add Teams chat Field Decorator" by adding this line in the code so that a field decorator should be added to Requested by field .

addTeamsChatFieldDecorator('problem', 'u_requested_by');

I am assuming that this should add the field decorator to the field Requested by on the problem form but it didn't worked.

Please suggest if anything is missing in the configuration. 

Thank you in advance.

Karthik babu

[Yousaf]

Hi Karthik,

Please refer to this doc

Install fix-script for IT Service Management integration with Microsoft Teams

Mark Correct or Helpful if it helps.

[Karthikpasikant]

Hi Yousaf,

Thanks for your response. This is the fix script I mentioned earlier was activated and ran. The field decorator is still not showing up on the problem form.

Thank you,

Karthik babu

[Yousaf]

Ok so can you confirm that if this field is reference field and read only ?
Because it might now show on read only reference field

Field decorators do not appear on read-only reference fields


I hope this answers your question.

[SNDeveloper26]

Hi @Karthikpasikant , were you able to figure this out? I could not add this on the call table on the back end but this exists on the Agent workspace for me.