Unable to attach files to the record

[amaradiswamy]

Hi All,

In incident module we are unable to add attachment to a single record. Only for one record only we are unable to attach or remove files, for all others it is working as before.It is showing the below

Can anyone explain what will be the issue or root cause for this problem?

Thanks & Regards,

Swamy

[bernyalvarado]

Hi Swamy,

Some thoughts that may be helpful:

a) Check if you're able to save/update that record on which you want to do an attachment on. Or try to see if there's anything different with the record on which you can't do an attachment on.

b) Also, you may want to check the system property: glide.attachment.role. This property is OOB set to public, but it could be used to define which roles can create attachments.

Thanks,

Berny

[amaradiswamy]

Hi Berny,

thanks for your quick reply.

1) Yes , i am able to update/save the record

2)Even for admin also it is showing as shown in the screen shot.

Only for one record it is behaving like that for all others it is fine

Regards,

Swamy

[arunkumardharma]

Hi Swamy,

I am also facing the same situation, i can't able to add attachment for only one RITM record. Can you please let me know how did you resolved that issue.

Thanks

Arun

[amaradiswamy]

Hi Arun,

I have resolved the issue by using below steps.

go to sys_attachment.list

search for the attachments attached to a particular request

delete all the attachments

then problem will be solved

approach2:

Rename the attachments then also this issue was resolved in my instance.

Thanks and regards,

Swamy