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Unable to change the field label

Akshay14
Tera Guru

I am unable to change the label of the field in the form in cmdb_ci_server form. I tried using saveral ways like Form design, Configure dictionary.

Appreciate any help.

Thank You in Advance.

1 ACCEPTED SOLUTION

Geoffrey2
ServiceNow Employee
ServiceNow Employee

Try deleting the old Label record and creating a new one. Or just create a new one on a child table (eg, cmdb_ci).


Labels are on the sys_documentation table.


I have fixed weird issues with labels by doing this before.


View solution in original post

11 REPLIES 11

Hello @Geoffrey2 , I tried this in my case, the table name is not present in the given list of Table field in sys_documentation table, even if the table is present in the instance, FYI that table is imported via an updateset from a different instance. Please check the attached screenshots

111223.png1112232.png



Chuck Tomasi
Tera Patron

Also, be aware that cmdb_ci is a field from the task table. If you change the label, it will change it for all tables that inherit that field. So if Incident wants it called "User CI" and problem wants it called "Impacted CI", you will need to create table specific labels that "override" the entry from task.



E.g. task.cmdb_ci label


Table: task


Field: cmdb_ci


Label: Configuration Item



Make another entry (insert or insert & stay) for incident


Table: incident


Field: cmdb_ci


Label: User CI