Unable to close this ticket down without specifying the CI, says it's invalid, however it exists

Mohammed Asad
Tera Contributor

Unable to close this ticket down without specifying the CI. It says it's invalid, however it is there. What needs to be configured in the backend

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mohammed Asad 

 

May be some extra space creating issue. or try to search via Reference  glass only.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************