Unable to compose emails from Agent Workspace

[Vikram3]

Hi All,

When I click on Compose Email from Case in agent workspace, email window is opening, but the "To, Subject" is not getting populated. Also there is no send email UI action available. Hence I am admin I can able to view this at least. Non admins getting "security constraint" error when Compose email button is clicked.

[Vikram3]

Can anybody assist me on this.

[Sudhanshu Talw1]

Hi Vikram,

Have you added an entry in the table "Workspace Renderers" (sys_aw_renderer) with table
sys_email with custom renderer "sn_email_editor" ?

If Not, please add it & try.

Thanks

Sudhanshu

[lSurya 24 · Accepted solution]

Hi Vikram,

Please follow the below link for the possible resolution.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0823289

[Vikram3]

Yeah. This was my HI ticket raised and ServiceNow people fixed it.