Unable to compose emails from Agent Workspace

Vikram3 · ‎04-09-2020

Hi All,

When I click on Compose Email from Case in agent workspace, email window is opening, but the "To, Subject" is not getting populated. Also there is no send email UI action available. Hence I am admin I can able to view this at least. Non admins getting "security constraint" error when Compose email button is clicked.

lSurya 24 · ‎07-23-2020

Hi Vikram,

Please follow the below link for the possible resolution.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0823289

View solution in original post

Community Alums · ‎05-10-2021

Thanks Surya, this helped.

However, with the new Quebec release, I actually had to add 2 entries - one for sys_email_draft and the other for sys_email.

In both of them I had to point to the new Custom Renderer sn-email-client-wrapper to fix some issue with the recipient input not being accepted for some reason...