Unable to create a new article from self service -> knowledge as I do not see a create a new article

[Anagha Pradeep1]

As an admin I am able to view create an article button and I am able to create one too but when I impersonate someone with knowledge role I am not able to.

Can somebody help me crack this.
Thanks in advance

[Shivalika]

Hello @Anagha Pradeep1 

it seems the knowledge role in your instance has a requestor access only. They can only see and view articles and provide feedbacks. There should be kcs_contributer role as well via which they should be able to create and edit existing articles and also publish. Please try with that. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNe

EISQCY

[Anagha Pradeep1]

@Shivalika , thanks for your response but I do not find  kcs_contributer role. Do you have an alternative solution?

[Shivalika]

Hello @Anagha Pradeep1 

Yes, there are always ACLs as options. You can create a "write" ACL on kb_knowledge table and provide it with knowledge role. You should be good to go. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Anagha Pradeep1]

@Shivalika ,
This is working when done through

but when I click on knowledge under self service I do not see create new article.