Unable to delete a connection record or open it

[Khalnayak]

Hi,

We have done a clone back to our dev instance and have recommited an update set which had connections and credentials as part of the update set.

Now I cannot open or delete the two connections.

When I try to open the records I get the message record not found. When I try deleting it and refresh the screen it is still there.

I have also tried a background script to delete the connection record, but still not deleting.

I have read on other articles that this may be because of an orphaned record.

Please can you help?

[Mark Roethof]

Hi there,

How are you trying to open the record, and where are you getting the message record not found exactly?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Khalnayak]

Hi there, 

as  I click into the record I get the error:

[Khalnayak]

even when I try preview I get error

[Khalnayak · Accepted solution]

ServiceNow HI provided the folowing KB to resolve this issue:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0792457