unable to delete notifications , its taking very long time and also not working

shabbir5
Tera Guru

Hi All,

 

we have domain separated instance

 

--> by mistakenly i updated one notification on another domain(our scope)

 

--> bacause of this now system is showing 2 notifications ( one is with global scope , another one is in different scope(our scope lets take as scope A)

 

--> now which one will trigger when the notification condition met ?

 

--> we inactivated the Scope A notification , while trying to delete this its taking very long very long time ?

 

---> As i inactivated the scoped A notification 

 

--> now the global scope notification will trigger or not

 

someone please help here

 

Thank you,

Shabbir Shaik

 

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@shabbir5 

since you inactivated the Scope A notification, global one will trigger when condition is met for users/records in Scope A

Deletion not required, only inactivation is fine

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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5 REPLIES 5

Definately Ankur , will update all my queries