unable to display catalog item in ms teams

[karunakar onted]

unable to display catalog item in teams, however we are able to display it in virtual agent in portal
throwing this error "Sorry, this channel is not supported." 

[ShaidaC]

om.glide.cs.qlue.entities.dao.ConversationTransactionException: com.glide.cs.qlue.module.runtime.script.error.TopicNodeScriptException: Topic Node Script Error at topic [ASKHR CATALOG], at variable [vaInputs.__silent_RecordOutputPrompt_a9d10e8131e0484d9768acebd053c2cc], for task [a31b75473bf9f250ad3b0ba693e45a31], expression: [vaVars.previous_graph_node="NODE___a9d10e8131e0484d9768acebd053c2cc";var ackMsg=null;ackMsg=(function execute() {var recordOutputGR = (function execute(table) {var gr = new GlideRecordSecure(table);gr.addEncodedQuery("sys_id=" + vaInputs.record_id.getValue());gr.query();if(gr.next()) {return gr;}return null;})

This is the error in Conversation table

[ShaidaC]

Hi @karunakar onted ,
Were you able to find a solution to this? We are facing the same issue right now

[ShaidaC · Accepted solution]

Hello Everyone,
We raised a case for this issue with ServiceNow and were informed that the 00B Utility- Request Catalog Item Inline Seismic does not work on Teams because it requires some UI rendering which is possible on the Service Portal but not on MS Teams.