unable to display catalog item in ms teams

karunakar onted
Tera Contributor

‎04-10-2025 10:57 PM

unable to display catalog item in teams, however we are able to display it in virtual agent in portal
throwing this error "Sorry, this channel is not supported." 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-11-2025 06:32 AM

Hi @karunakar onted 

 

Please check this:

 

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

 

Am I able to preview ServiceNow content such as Knowledge articles in Teams? 

The Virtual Agent bot in Teams can embed knowledge articles and catalog items into MS Teams. The system property to enable this is: sn_va_teams.view_non_video_msft_task_module = true

 

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Dr. Atul G. - Learn N Grow Together
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