unable to display catalog item in ms teams

[karunakar onted]

unable to display catalog item in teams, however we are able to display it in virtual agent in portal
throwing this error "Sorry, this channel is not supported." 

[Dr Atul G- LNG]

Hi @karunakar onted 

Please check this:

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

Am I able to preview ServiceNow content such as Knowledge articles in Teams? 

The Virtual Agent bot in Teams can embed knowledge articles and catalog items into MS Teams. The system property to enable this is: sn_va_teams.view_non_video_msft_task_module = true

[ShaidaC]

hi @Dr Atul G- LNG ,
I have tried setting the property value to true. Still getting the same error. We have used the OOB Topic block - Request Catalog Item Inline-seismic

[Dr Atul G- LNG]

Error screenshot please.

[ShaidaC]

"Sorry, this channel is not supported." This is the error that shows on teams. Below are the configurations I have done in the agent designer

[ShaidaC]