unable to display catalog item in ms teams

karunakar onted · ‎04-10-2025

unable to display catalog item in teams, however we are able to display it in virtual agent in portal
throwing this error "Sorry, this channel is not supported."

ShaidaC · 3 weeks ago

Hello Everyone,
We raised a case for this issue with ServiceNow and were informed that the 00B Utility- Request Catalog Item Inline Seismic does not work on Teams because it requires some UI rendering which is possible on the Service Portal but not on MS Teams.

View solution in original post

Dr Atul G- LNG · ‎04-11-2025

Hi @karunakar onted

Please check this:

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

Am I able to preview ServiceNow content such as Knowledge articles in Teams?

The Virtual Agent bot in Teams can embed knowledge articles and catalog items into MS Teams. The system property to enable this is: sn_va_teams.view_non_video_msft_task_module = true

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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ShaidaC · 3 weeks ago

hi @Dr Atul G- LNG ,
I have tried setting the property value to true. Still getting the same error. We have used the OOB Topic block - Request Catalog Item Inline-seismic

Dr Atul G- LNG · 3 weeks ago

Error screenshot please.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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ShaidaC · 3 weeks ago

"Sorry, this channel is not supported." This is the error that shows on teams. Below are the configurations I have done in the agent designer

ShaidaC · 3 weeks ago