Unable to edit default view layout in form designer

[Emma Angarita]

I am attempting to update the default view of the Mass Storage Device (cmdb_ci_msd). In form designer, the view is greyed out and unable to be edited. I have searched the community forum and found that this is a common issue where the cause is usually because you're in the wrong application scope, but I am in the right one - the table (cmdb_ci_msd) and the view (default view) are both in the global scope. I'm not sure if there's an issue here somewhere though - I have the SN Utils plug-in installed, and when I go to the form design, it asks me to switch the scope of this view: global - despite already being in the global scope. Clicking this refreshes the page but doesn't appear to do anything else and the view is still unable to be edited. Any advice or suggestions on what else I may be able to look at please? Many thanks 

[Amit Gujarathi]

Hi @Emma Angarita ,

I trust you are doing great.

If you are certain that you are in the correct application scope, there are a few other things you can check to try and resolve the issue of the view being greyed out and unable to be edited:

1. Check your role permissions: Make sure that your user role has the necessary permissions to modify views. You can check this by navigating to the "Roles" module and selecting your user role. Then, go to the "System Permissions" related list and make sure that the "Create", "Read", "Write", and "Delete" options are all selected for the "View Definition" permission.

2. Check for any record locks: It is possible that another user has the view open for editing, which would prevent you from making changes to it. You can check for record locks by going to the "Locks" module and searching for any locks on the cmdb_ci_msd table.

3. Check for any conflicting update sets: If you are working in a non-production instance, it is possible that there are conflicting update sets that are preventing you from editing the view. You can check for this by navigating to the "Update Sets" module and searching for any conflicting sets related to the cmdb_ci_msd table.

Please mark the answer helpful.

Regards,

Amit Gujarathi

[Emma Angarita]

Hello Amit, thanks for your response. For suggestions 1 and 2, could you please provide further information?

1 - I am logged in as admin when attempting this update, so would expect I have full permissions, but am unable to find the 'system permissions' related list you're talking about. 

2 - similar issue here, where can I find "locks"? It doesn't exist in the navigation menu, is there another way to access it?

3 - I have tried this in all prod and non-prod instances with the same result. 

Thanks

[Arnoud Kooi]

Did you try switching to a different scope and back, and maybe a cache.do?

Also maybe a /cls command to clear some local cache and obviously a page refresh

[Emma Angarita]

Thanks Arnoud, neither of these worked. I've raised a case with ServiceNow to investigate.