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Unable to edit default view layout in form designer

Emma Angarita
Tera Expert

I am attempting to update the default view of the Mass Storage Device (cmdb_ci_msd). In form designer, the view is greyed out and unable to be edited. I have searched the community forum and found that this is a common issue where the cause is usually because you're in the wrong application scope, but I am in the right one - the table (cmdb_ci_msd) and the view (default view) are both in the global scope. I'm not sure if there's an issue here somewhere though - I have the SN Utils plug-in installed, and when I go to the form design, it asks me to switch the scope of this view: global - despite already being in the global scope. Clicking this refreshes the page but doesn't appear to do anything else and the view is still unable to be edited. Any advice or suggestions on what else I may be able to look at please? Many thanks 

 

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1 ACCEPTED SOLUTION

Emma Angarita
Tera Expert

I've updated the view in form layout instead of form designer. ServiceNow also responded to say that form designer is being deprecated. 

View solution in original post

5 REPLIES 5

Emma Angarita
Tera Expert

I've updated the view in form layout instead of form designer. ServiceNow also responded to say that form designer is being deprecated.