unable to edit incident templates using template toggle bar after vancouver upgrade

sri8
Tera Contributor

‎11-22-2023 02:03 AM

unable to edit incident templates using template toggle bar after vancouver upgrade. the person who has admin role can able to edit but users without admin role can not. 

TIA

0 Helpfuls
  • 339 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-22-2023 02:21 AM

Hi @sri8 

 

I think, user required Template editor role. Please check once. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-22-2023 02:22 AM

Hi @sri8 

 

AtulyaLNG_0-1700648528639.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************