Unable to find the Device while Running the Discovery?

SandeepKSingh · 3 weeks ago

Ravi Gaurav · 3 weeks ago

Hi @SandeepKSingh

Below Article will help :

https://www.servicenow.com/community/itom-forum/discovery-not-identifying-windows-devices-that-it-us...

and Mean just check if mid server is up, credentials are correct and Shazzam is checking for the correct port-probe.

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · 3 weeks ago

Hi @SandeepKSingh

Below Article will help :

https://www.servicenow.com/community/itom-forum/discovery-not-identifying-windows-devices-that-it-us...

and Mean just check if mid server is up, credentials are correct and Shazzam is checking for the correct port-probe.

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

SandeepKSingh · 3 weeks ago

Let me check ravi if port probe is there or not?

SandeepKSingh · 3 weeks ago

Shazzam Doesn’t show WMI as a port probe.. oh now I got it .. my device is windows and WMI is needed.…

Let me import the WMI FROM other instance…

thanks a lot it has helped me a lot

SandeepKSingh · 3 weeks ago

Its working @Ravi Gaurav