Unable to find the Device while Running the Discovery?

[Bhuvan]

@SandeepKSingh 

Check and confirm you have connectivity between MID Server and target device and credentials are correct. Check the probes and sensors xml payload to see which phase of discovery is failing. If you are receiving details of the device and is failing with Identification phase, check below articles,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715696

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725605

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[SandeepKSingh]

I check everything is fine.. don’t know what’s the issue..

mid is up , credentials are there.. etc

[Bhuvan]

@SandeepKSingh 

Can you share the discovery logs from quick discovery ?

XML payload would show which phase it is failing and why CI is not created that can be useful in troubleshooting.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[SandeepKSingh]

Port probe was missing

[Bhuvan]

@SandeepKSingh 

Glad to know it is working now.

As mentioned, discovery logs and ECC queue would provide more details of the discovery job and finer information that can be used for troubleshooting. You can go to XML payload of a step that is failing to identify the cause and resolve the issue.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan