Unable to find the option "I want something else" in Virtual Agent

[ashwinganesh99]

Hi Team, 

I would like to know how is that "I want something else" option is configured on the virtual agent topic. 

I understood that script variables are used to call the property and display the options but unfortunately unable to find that option now. 

Can someone tell me under which topic does it get displayed?

Thanks!

[Hemant Goldar]

HI @ashwinganesh99,

Please find the below ServiceNow doc for reference-
Configure a Virtual Agent chat experience 

1. Navigate to Collaboration > Virtual Agent > Custom Greetings and Setup.
2. Below screenshot for the option "I want something else".

I hope this helps!

Regards,

Hemant 

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[ashwinganesh99]

Thanks for the swift response but my query is not about changing this "anything else topic" 

I wanted to know about the scripted variable which I'm not able to find it out except the property.

vaVars._topic_sth_else_option

Provides the value of System Property "com.glide.cs.want_something_else_option". My advice would be to NOT alter the value of this System Property when working on a Multi-language instance. Update the Message of the corresponding UI Message instead. Example output: "I want something else"

[Hemant Goldar · Accepted solution]

Hi @ashwinganesh99,

You required a name of the topic which includes this input variable --vaVars._topic_sth_else_option

Topic name- _topic_discovery_

I hope this helps!

Regards,

Hemant 

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