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Unable to Install Domain Separation Support Plugin – Plugin Not Found

VimalK106827304
Tera Contributor

Hi Community,

I’m trying to install the Domain Separation Support plugin in my ServiceNow instance, but I’m unable to find/install it.

When I try to install the plugin, the instance displays an error indicating that the plugin was not found.

Issue:

  • Plugin: com.glide.domain.msp_extensions.installer
  • Instance: Australia
  • Action: Attempting to install the plugin
  • Error: Plugin not found

Could anyone please help me understand:

  1. Is the Domain Separation Support plugin available for my ServiceNow release/version?
  2. Does this plugin require any prerequisite plugins or specific roles/permissions?
  3. Is the plugin now included as part of another application/plugin rather than being installed separately?
  4. Is there a specific process through ServiceNow Store / Application Manager / Plugins to enable it?

Any guidance or documentation regarding the correct installation/activation process would be greatly appreciated.

Thanks in advance!

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