Unable to Install Domain Separation Support Plugin – Plugin Not Found

[Community Alums]

Hi Community,

I’m trying to install the Domain Separation Support plugin in my ServiceNow instance, but I’m unable to find/install it.

When I try to install the plugin, the instance displays an error indicating that the plugin was not found.

Issue:

• Plugin: com.glide.domain.msp_extensions.installer
• Instance: Australia
• Action: Attempting to install the plugin
• Error: Plugin not found

Could anyone please help me understand:

1. Is the Domain Separation Support plugin available for my ServiceNow release/version?
2. Does this plugin require any prerequisite plugins or specific roles/permissions?
3. Is the plugin now included as part of another application/plugin rather than being installed separately?
4. Is there a specific process through ServiceNow Store / Application Manager / Plugins to enable it?

Any guidance or documentation regarding the correct installation/activation process would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@Community Alums 

try to install it from Developer portal

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul - LNG]

Hi @Community Alums 

You can’t install Domain Separation directly from the Plugins section., you need to go to the ServiceNow Developer site instead. From there, you can access and install Domain Separation.

If it fails the first time, don’t worry—please try again

[Tanushree Maiti]

HI @Community Alums 

• Login to your Developer Portal
• Click on Manage My instance
• Search for Domain Support - Domain Extensions Installer
• Activate with Demo data