Unable to interact with double click , list and form controls on incident .

[ShirishaB]

I can interact with the problem and other forms and lists, but I'm unable to interact with the incident list view and form view. Double-clicking doesn’t work, and the context menu column options are not functioning. How can I resolve this?

[Dr Atul G- LNG]

Hi @ShirishaB 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957355

https://www.servicenow.com/community/riseup-with-servicenow-forum/context-menu-is-not-showing-in-the...

https://www.servicenow.com/community/itsm-forum/right-click-menu-is-not-working-on-some-records/m-p/...

[Ankur Bawiskar]

@ShirishaB 

it means your form is broken if you are unable to right click and see the Form context menu

Did you check any browser console errors when form loads?

Debug that and fix that script which is causing this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ShirishaB 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.