Unable to load ServiceNow Instances (Prod,QA,Dev)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2024 12:37 PM
Hello Everyone,
All of a sudden I'm unable to load all the 3 ServiceNow Instances. Is there anyone who is facing the same issue?
Thanks & regards,
Vasanth.
- 6,548 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2024 01:22 PM
Do you guys know where your nodes are located?
Looks like YTZ (Toronto) is down, our DEV instance is YCG, Calgary and is working OK so far.
I could briefly access our PRD instance and set the active node in my browser to YCG and I'm able to access.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2024 01:33 PM
Our PROD and DEV are YTZ (Toronto). Both were down, but are up now and stable. Stats page shows we are still connected to them as well.
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2024 01:22 PM
We went down again. They did post a message in the support portal too.
ServiceNow is aware of an issue that may be affecting access to your instance. Our teams are currently working to resolve as quickly as possible. We apologize for the inconvenience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2024 01:24 PM
With the necessary rerouting of our instances towards other data centers, we could see our instances flapping a bit more over the next couple of hours or so. (hopefully not).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2024 01:36 PM
"ServiceNow is aware of an issue that may be affecting access to your instance. Our teams are currently working to resolve as quickly as possible. We apologize for the inconvenience."
from their Support Page