Unable to load ServiceNow Instances (Prod,QA,Dev)

SaiVasanth
Tera Guru

Hello Everyone,

 

All of a sudden I'm unable to load all the 3 ServiceNow Instances. Is there anyone who is facing the same issue?

 

Thanks & regards,

Vasanth.

36 REPLIES 36

Luiz Lucena
Mega Sage

Do you guys know where your nodes are located?

Looks like YTZ (Toronto) is down, our DEV instance is YCG, Calgary and is working OK so far. 
I could briefly access our PRD instance and set the active node in my browser to YCG and I'm able to access.

Our PROD and DEV are YTZ (Toronto).  Both were down, but are up now and stable.  Stats page shows we are still connected to them as well.


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Steven

Brad_Travaglio
Tera Expert

We went down again.  They did post a message in the support portal too.

ServiceNow is aware of an issue that may be affecting access to your instance. Our teams are currently working to resolve as quickly as possible. We apologize for the inconvenience.

With the necessary rerouting of our instances towards other data centers, we could see our instances flapping a bit more over the next couple of hours or so. (hopefully not).

MBarrott
Mega Sage

"ServiceNow is aware of an issue that may be affecting access to your instance. Our teams are currently working to resolve as quickly as possible. We apologize for the inconvenience."

from their Support Page