Unable to log in to the PDI

[Kittim WachiraN]

Hi all, I am unable to log in to my PDI. Anytime I enter the login credentials on the PDI, it will pop-up the error below and then shows a blank white screen without proceeding to the UI page "Syntax Error or Access Rule Violation detected by database ((conn=41215) Unknown column 'sys_scope_scope' in 'feld list)"

[Dr Atul G- LNG]

Hi @Kittim WachiraN 

Try these 2 options

- Reset the admin password, by going in to Developer site - Profile - Reset password

- Same place - Refresh Instance 

If still not work, reset the instance. BUt you will lose all changes. 

[Kittim WachiraN]

Hi @Dr Atul G- LNG 

Thank you for your feedback, I have changed the password and refreshed the instance but the issue remains. I do not intend to wipe my instance for now, I have update sets which I had not completed yet. 

[Dr Atul G- LNG]

I think then no other solution except reset. 

Try in another broswer.

[AndersBGS]

Hi @Kittim WachiraN ,

Have you tried logging on to ServiceNow Developers and open the instance from there? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders