Unable to login as System Administrator in PDI due to duplication of User ID with an admin

[Anubhav12211]

I created a new user with the user ID as Admin but without any admin role in my PDI. This resulted the user ID of System Administrator to null hence when trying to login from Developer site I am getting logged with the custom user instead of System Administrator. Anyone who has faced or is known to the issue please suggest. Appreciate your help in Advance!

[AndersBGS]

Hi @Anubhav12211 

Go to https://developer.servicenow.com/dev.do#!/home - press your name in top right cornor, press "manage instance password", and press "reset instance password".

This should help with your issue.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Anubhav12211]

Hi @AndersBGS I tried resetting my password but even after resetting when I login it is still in the custom user's profile.

[Anubhav12211]

Hi @AndersBGS I tried resetting the password but it is still getting logged in as the custme user