Unable to login to my PDI

[Rider Py]

Hi Community

I am unable to get access to my PDI, I have tried with the admin credentials provided on the mail. 

Its saying Username or password invalid. To reset your admin password, click here. Please note this is different than the credentials used to sign in to the Developer Site.

Also, In My account tab there are no instance actions and status showing up.

Need assistance!

[Dipen Wadhwana]

Hi @Rider Py ,

If you're unable to log in to your ServiceNow Personal Developer Instance (PDI), here are some steps you can take to troubleshoot the issue:

1. Check Credentials: Double-check that you are entering the correct username and password for your PDI instance. Ensure that there are no typos or errors in your login credentials.

2. Reset Password: If you suspect that you may have forgotten your password or it's not working for some reason, you can try resetting your password. ServiceNow usually provides a "Forgot Password" option on the login page.

3. Verify Instance Availability: Sometimes, PDI instances may experience downtime or maintenance periods. Check the ServiceNow status page or any announcements related to your PDI instance to see if there are any ongoing issues affecting its availability.

4. Clear Browser Cache and Cookies: Clear your browser's cache and cookies and then try logging in again. Sometimes, cached data or stored cookies can interfere with the login process.

5. Try Different Browser or Device: If you're experiencing issues with logging in from a particular browser or device, try using a different browser or device to see if the problem persists. This can help determine if the issue is specific to your current setup.

6. Check Network Connection: Ensure that you have a stable internet connection. If you're on a restricted network, make sure that there are no firewall or proxy settings blocking access to the ServiceNow PDI login page.

7. Contact ServiceNow Support: If none of the above steps resolve the issue, it's possible that there may be a technical problem with your PDI instance or account. Contact ServiceNow support for further assistance. They can help diagnose the issue and provide guidance on resolving it.

Please mark this response as helpful if your question has been answered correctly.

[Mark Roethof]

Those AI replies 🤣