Unable to login to Personal Developer Instance - Only interactive users are allowed to access UI

[baissaloni0]

Hello Developer Team,

I am unable to log in to my Personal Developer Instance.

Instance Name: dev401194

When I try to log in with the admin account, I receive the following error:

"Only interactive users are allowed to access UI."

Details:
- The instance status is Online.
- I am using the admin username and the password shown in the Developer Portal.
- I created a separate user for MID Server with only the "mid_server" role.
- I did not modify the admin user's roles or intentionally disable the Interactive property.
- The issue started after I began working on the MID Server setup.

I have important development work in this PDI and would like to avoid resetting it.

Could someone please help restore access to the admin account or advise how to resolve this issue?

Thank you.

[Tanushree Maiti]

Hi @baissaloni0 

1. Refer : https://www.servicenow.com/community/developer-forum/getting-error-quot-only-interactive-users-are-a...

You can execute the rest api call using Postman if they do not have the second instance. 

Below is the code snippet for postman:-

Method:- PATCH
URl will be:- https://your-instance.service-now.com/api/now/table/sys_user/6816f79cc0a8016401k5a33be04be440

Headers:-Accept: application/json
Content-Type: application/json

Authorization: Basic (give username as "admin" and admin user password)

Body:- {"web_service_access_only":"false"}

2. 

• Navigate  to developer.servicenow.com

• Navigate to  your instance

• Try resetting the password and log in again

3. If nothing works, Release instance and request for new PDI

There is no support available for PDI