Unable to make field mandatory on accepting risk in problem

Srashti04
Tera Contributor

Hi Community,

 

I want to make a few fields mandatory on the problem form when I click the Accept Risk button. I tried using UI policy, but when I click the Accept Risk button a dialog box asking for mandatory fields appears, and after filling when I click ok, it directly goes to the close state.

 

Use case: Here I want to make the u_impact field mandatory and for that, I have created a UI policy. But when I click on the Accept Risk button, the dialog box shown in the image below appears. After filling in mandatory details when I click on ok, it directly closes the Problem ticket without asking me to fill the u_impact field.

Screenshot 2024-05-21 182550.png

 

Screenshot 2024-05-21 182704.png

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