Unable to make items mandatory on a Order Guide

[sarahjane19]

I am trying to create an order for a bundle I need all items to be mandatory so that the requester just opens the form and then requests the items 

I have tried with the show toggle off but it will not progress the summary Stage and i am unsure why.  

can anyone help

[pratikjagtap]

Hi @sarahjane19 ,

Try below steps

Step 1: Go to the Bundle definition:

• Navigate to: Service Catalog > Catalog Definitions > Record Producers or Items
• Find your bundle item (e.g., “Dalux order”)

Step 2: Go to the "Included Items" related list:

• You'll see the items that are included in this bundle (like the 4TB External Hard Drive).
• Each item has flags for:
  • Mandatory
  • Include by default
  • Show Toggle

Step 3: Update the item settings as follows:

Include by default - ✅ Checked

Mandatory            - ✅ Checked

Show toggle         -❌ Unchecked

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[sarahjane19]

Hi Pratik 

Thanks for this I've attached an additional screen shot i don't think that we have the mandatory option, i have looked that the form designer, and don't have an option for this?