Unable to open attachment from attachment varibale submitted in record producer

[Kiran Maruthi]

I'm using Attachment variable in my record producer, if I'm uploading the attachment in the variable. after submitting the record from the target record i'm unable to open the attachment from the variable editor.

Is this OOTB behavior of attachment variable? or how to fix it.

As far as I remember when i started using this variable long back this working.

Thanks 

[Dr Atul G- LNG]

Hi @Kiran Maruthi 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999531

[Kiran Maruthi]

Hi @Dr Atul G- LNG 

I'm unable to downlaod or open file from here if i click on it, any root cause for it or any explanation pls

[Dr Atul G- LNG]

HI @Kiran Maruthi 

I tried in my PDi and it is working fine

is any pop blocked? Clear cache and try 

[Kiran Maruthi]

Hi @Dr Atul G- LNG 

It’s working fine on global tables like incident. I’m using this Record producer on legal table like legal matter where it’s not working. And attachment is getting deleted automatically from attachment table after submission of form.

not sure the root cause.