Unable to open attachment from attachment varibale submitted in record producer

[Kiran Maruthi]

I'm using Attachment variable in my record producer, if I'm uploading the attachment in the variable. after submitting the record from the target record i'm unable to open the attachment from the variable editor.

Is this OOTB behavior of attachment variable? or how to fix it.

As far as I remember when i started using this variable long back this working.

Thanks 

[Ankur Bawiskar]

@Kiran Maruthi 

Is this happening for all the users or some users?

It should show the file and you should be able to click it.

Are you able to click it? Did you check in different browsers such as Edge, Firefox?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kiran Maruthi]

Hi @Ankur Bawiskar 

Yeah I have checked in different in browsers, also it’s same behaviour in customer instance and PDI as well.

after some analysis the pattern I have identified is, As soon as I have attached any attachment from upload button a record is getting created in attachment table on ZZ_YYSomeTableName.

As soon as I hit on submit that attachment is getting deleted automatically.

surprisingly it’s happening on scoped tables, And on Global tables it’s absolutely working fine.

still not able to figure out the root cause.

[Dr Atul G- LNG]

Hi @Kiran Maruthi 

The last option is to log a Now Support case.

[Kiran Maruthi]

I’m towards HI Case, I’ll just check in custom app. If it is not working there as well HI case would be the only option I think

[Ankur Bawiskar]

@Kiran Maruthi 

Did you create another scoped app table and had record producer on the same and replicated this?

If my response helped please mark it correct and close the thread so that it benefits future readers.