Unable to resolve incident after activate HAM Pro plugin

[SD4]

Hi,

Whenever I try to resolve an incident it's showing an error message -

"To resolve this incident, Choose an asset action for each configuration item that includes an asset"

How can I stop this?? Any script to inactive?

[Tracey Wilmot]

This is a recent known issue in HAM, which my company has also experienced.

This can be resolved through a simple fix in the "Asset Action" dictionary entry so that the "Asset Action" field takes a default value of 'no_action' when an incident is being resolved. You can refer this article for more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1216976

[jtshone]

The link in the KB article link doesnt work on our instance. 
I opened the affected CI record
Added the asset action field
Set default to no_action

This has permitted resolution of incident record, but to be confirmed if it prevents the issue arising again on a new incident

[jeff43]

We updated all of the incidents listed in the the incident_asset.list table, then update the dictionary as shown below.

[jtshone]

incident_asset does not exist.  Do you mean task_ci?

if so , that is what i've done and set the default value.  I am not 100% sure the default is working though and update all/selected has no option to update asset_action so it will need to be a script to update all recs.

[ctsmith]

Any chance you could post the content of the article?  I can't access it either with my HI creds.  Thanks @Tracey Wilmot