Unable to search any Catalog Item from the Service Portal Search

[shaik_irfan]

Hello,

I am not able to search any Item from the Service Portal search. I confirmed that No Search is checked as True and Category & Catalog is filled and i am an Admin.

[manibaig]

That's how mine is set up in Kingston

[Nirosha Uddandi · Accepted solution]

 editing service catalog search source@ line 16 of the Data Fetch Script to pass in the catalog value 

From: 
if (!catalog_item.canViewOnSearch() || !catalog_item.getFirstAccessibleCategoryForSearch()) { 

To:
if (!catalog_item.canViewOnSearch() || !catalog_item.getFirstAccessibleCategoryForSearch(portalValue)) { 

[shaik_irfan]

That worked but can you please explain what happened ?

Since i didnt change any script and OOB it should work right then why to add Portal Value separately

[Nirosha Uddandi]

this is known error,fixed from London version for pervious version they provided workaround ,below reference link

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718619

[ektakumari]

Hi,

I am facing same error in Madrid version.... But in Search Source code is different..

Any Suggestion.