unable to search with short description in global search in servicenow

Not applicable

‎07-01-2026 09:19 AM

When i search with the project number it is showing the record but when i search with the short description it is not showing any records

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Dr Atul - LNG
Tera Patron

‎07-01-2026 02:27 PM

 Hi @Community Alums 

I tested it with Incident, and it is working fine. However, it is returning a large number of results.

 

DrAtulGLNG_0-1782941255334.png

 

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Tanushree Maiti
Tera Patron

‎07-01-2026 07:58 PM

Hi @Community Alums 

 

Refer this post : https://www.servicenow.com/community/community-central-forum/quot-search-global-quot-is-not-working-...

 

and follow the solution step

"performed re-indexing the Record's table by navigating to the Collection Dictionary record for the Record table and

clicking on "Generate Text Index" and same with Group table."

 

 

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