Unable to see post button after making worknotes as mandatory

[Ak8977]

As a part of one requirement I made worknotes as mandatory if the priority of the incident is high. I created a client script, but while testing  I realized that the "POST" button was missing below the worknotes.

[Tony Chatfield1]

Hi, it sounds like this might be related to PRB1407767

Post button disappears when work notes field is made mandatory by UI Policy or Client Script - Known...

and while the KB article implies it is\was fixed, that might not be correct.
If this is impacting a commercial ServiceNow instance, I would recommend logging to ServiceNow support for clarification.

[Vrushali Kolte]

Hi @Ak8977 ,

this seems to be the expected bevaviour by servicenow, if you make the work notes field mandatory  using client script or UI policy, the POST button will disappear. For more information please refer below links.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831615

https://www.servicenow.com/community/hrsd-forum/post-button-not-visible-for-worknotes-on-hr-case-tas...

If my answer solves your issue, please mark it as Helpful 👍 and Accepted ✔️ based on the impact.

Thanks