Unable to set reference field on RITM using flow designer

[pardhiv]

I Have a custom field on RITM Referring to "alm_hardware" . Whenever a hardware is created in the flow designer, I need to set the field on RITM with the record created.

I am unable to do that using "Update record" step.

[Allen Andreas]

Hello,

If you're trying to set the Asset(HW) field on the RITM using the newly created record from your create record action, then you'd drag that appropriate pill from the right-hand side menu to this RITM field.

You don't need to dot-walk anywhere.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[-O-]

Is Asset(HW) a glide_list?

[vkachineni]

Since the Created Hardware Record is in If block and you are trying to update it outside, it will not let you select the record.

As a workaround

Create a flow variable to store the reference of the created record

in your case it will be reference type alm_hardware

In the flow after you create the hardware, set the flow variable to the hardware record.

Later in your update record, you can select the record from the variable

[Allen Andreas]

Hi,

If you add your "update requested item record" action below the "create hardware record" within your if, then flow logic section...you can access the record from the "9 - Create Record" menu on the right-hand side. That was what I was referring to previously.

If you're unable to also update RITM in that same path, and need to do it later, then please refer to other replies for possible solution.

Please mark reply as Helpful/Correct, if applicable. Thanks!