Unable to set the Request item stage
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09-04-2017 09:43 AM
Hi Team.
I have a requirement to set the stage of the Requested item based on the REQUEST.
When the request is approved then I want to set the stage of the request item as "Request Approved".
But the default value of stage value is "waiting for approval" . These value is getting displayed.
So, I want to set this value as "Request approved".I have done this setting stage "Requested approved" but no luck..
Regards,
Ajay.
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09-04-2017 09:50 AM
Open necessary catalog item worklfow in workflow editor & then Open the necessary activity & set stage as "Request approved"
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09-05-2017 05:08 AM
Hello Jaspal,
Tried it .Even though the stage value is set in the workflow the stage field on the request item is not been set.
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09-04-2017 09:56 AM
OTB system already sets the RITM stage to 'Request Approved', In your case, you might have configured additional approval in RITM. That's the reason you are seeing 'Waiting for approval'. In fact you might have already passed the 'Request Approval'. Check the RITM stages in list view. You will see all stages.
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09-05-2017 05:13 AM
Hello Rambabu,
On the RITM we don't have any approvals instead we had the tasks . The RITM waits for the assigned to field when the RITM is assigned then the TASK gets generated. In this stage of waiting for assigned to condition the stage field should populate with the"Request Approved" stage.
