Unable to submit the catalog item on Service portal.

[Swathi P]

Hi All,

While trying to submit the request through portal. It just says Submitting..... When i inspect the portal it says on console that could not find UI Action.

Please suggest what is the error. I am not able to get the error.

[johnsonjohn]

Thank you so much for this!  I had been wrestling with this issue for weeks, and thought it was such a unique problem that I didn't even bother to check the community.  I came across your post today and it fixed my problem.  Thanks a million!!

[Janel]

Sweet, that fixed one problem when using producer.redirect on a record producer in portal with a checkbox.  However now my UI policy fails to reverse.

I tried using a Yes/No variable instead and got the same [NOACTION] again.  I tried adjusting the UI policy, using '' versus 'No', etc. and no dice.

I finally just went back to the original with the check boxes that was working before, but now the [NOACTION] isn't going away.  Setting the checkbox to '' isn't working anymore.

[Jesse20]

Had the same issue as OP, but I saw your comment and was wondering if you had tried one of these:

• Clearing the field value with a 'falsy' value ("", 0, false (boolean), etc...)
• Setting the dirty version of the form to false: g_form.submitted = false; 
• Checking if the yes/no choice field behavior responded correctly when using 'true' or 'false' for Yes/yes and No/no conditionals? 

Assuming you tried the above already (since this is 2mo afterwards), I was wondering if you figured out what the issue was and if so, would you mind sharing :D? 

Thanks in advance!

[Janel]

Sorry for the delay!  I went down the list of different false values to try ("false", false, 0, '', null, etc.).  I gave it a shot with g_form and even tried setting with getElementById (on the record producer, not widget), and jQuery (try all the things!).  I even tried using a select box instead.  No dice. 

I want to say I tried g_form.submitted, but cannot confirm.  The new problem I ran into was that the form did stop submission when I wanted it to, but the "Submit" button was stuck on "Submitted" so it couldn't be clicked again to actually submit!

I ended up with a client script (below) for redirecting from a KB I *eventually* found on HI:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0657429

When submitting a record in the Service Portal, users can be unexpectedly redirected to the record list page, without succeeding to actually submit the form

Related: https://hi.service-now.com/kb_view.do?sysparm_article=KB0715633

On the Service Portal form page in the London release, the UI action buttons (eg: "Save", "Cancel Request") don't work on the first click, the following warning appears in the browser console, g_form) [NOACTION] Could not find UI Action: none,

function onSubmit() {
	if(g_form.getValue('wo_number') == ''){
		g_form.addErrorMessage('Unable to find order number. blah blah blah stop form submit here blah blah');
		return false;
	}else{
		if(window === null){ //Portal version
			setTimeout(function(){ //From KB0657429 on HI
				top.window.location = '/meports?id=success';
			}, 3000);
			//console.log("Submitting");

		}else{  //Desktop version
			//jslog("Submitting");
			window.location = "/meports?id=success";
		}
	}
}

[Jesse20]

Sounds a lot like what I went through, but I'm glad you got it working :)! From what I remember, I think you can also use an alert() (after returning false) and it will prevent submission. I know it's a bit tedious, but it was a super quick 'fix' (even if temporary) that helped me ensure my other scripts weren't causing the problem. 

Thank you for sharing btw 🙂