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12-11-2018 07:57 AM
Hi All,
While trying to submit the request through portal. It just says Submitting..... When i inspect the portal it says on console that could not find UI Action.
Please suggest what is the error. I am not able to get the error.
Solved! Go to Solution.

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12-11-2018 12:46 PM
Hi,
It looks like maybe some sort of command (possibly issue with a g_form line) is causing issues in maybe the UI Action for submit? I would investigate this UI Action and see if anything was altered with it, if so, evaluate/troubleshoot and/or go back to OOB version.
Also try with another request item and see if you get the same result.
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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04-01-2019 10:48 AM
Thank you so much for this! I had been wrestling with this issue for weeks, and thought it was such a unique problem that I didn't even bother to check the community. I came across your post today and it fixed my problem. Thanks a million!!
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05-22-2019 05:09 AM
Sweet, that fixed one problem when using producer.redirect on a record producer in portal with a checkbox. However now my UI policy fails to reverse.
I tried using a Yes/No variable instead and got the same [NOACTION] again. I tried adjusting the UI policy, using '' versus 'No', etc. and no dice.
I finally just went back to the original with the check boxes that was working before, but now the [NOACTION] isn't going away. Setting the checkbox to '' isn't working anymore.

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07-10-2019 05:15 PM
Had the same issue as OP, but I saw your comment and was wondering if you had tried one of these:
- Clearing the field value with a 'falsy' value ("", 0, false (boolean), etc...)
- Setting the dirty version of the form to false: g_form.submitted = false;
- Checking if the yes/no choice field behavior responded correctly when using 'true' or 'false' for Yes/yes and No/no conditionals?
Assuming you tried the above already (since this is 2mo afterwards), I was wondering if you figured out what the issue was and if so, would you mind sharing :D?
Thanks in advance!
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07-30-2019 12:12 PM
Sorry for the delay! I went down the list of different false values to try ("false", false, 0, '', null, etc.). I gave it a shot with g_form and even tried setting with getElementById (on the record producer, not widget), and jQuery (try all the things!). I even tried using a select box instead. No dice.
I want to say I tried g_form.submitted, but cannot confirm. The new problem I ran into was that the form did stop submission when I wanted it to, but the "Submit" button was stuck on "Submitted" so it couldn't be clicked again to actually submit!
I ended up with a client script (below) for redirecting from a KB I *eventually* found on HI:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0657429
When submitting a record in the Service Portal, users can be unexpectedly redirected to the record list page, without succeeding to actually submit the form
Related: https://hi.service-now.com/kb_view.do?sysparm_article=KB0715633
On the Service Portal form page in the London release, the UI action buttons (eg: "Save", "Cancel Request") don't work on the first click, the following warning appears in the browser console, g_form) [NOACTION] Could not find UI Action: none,
function onSubmit() {
if(g_form.getValue('wo_number') == ''){
g_form.addErrorMessage('Unable to find order number. blah blah blah stop form submit here blah blah');
return false;
}else{
if(window === null){ //Portal version
setTimeout(function(){ //From KB0657429 on HI
top.window.location = '/meports?id=success';
}, 3000);
//console.log("Submitting");
}else{ //Desktop version
//jslog("Submitting");
window.location = "/meports?id=success";
}
}
}

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09-17-2019 09:28 PM
Sounds a lot like what I went through, but I'm glad you got it working :)! From what I remember, I think you can also use an alert() (after returning false) and it will prevent submission. I know it's a bit tedious, but it was a super quick 'fix' (even if temporary) that helped me ensure my other scripts weren't causing the problem.
Thank you for sharing btw 🙂