Unable to update / delete a record using SOAP Webservices

[AbdulAzeez]

Hello All,

I am working on SOAP Webservices using Instance to Instance configuration..

I have a Dev Instance #1 where if i insert i can see that the record is created on Dev Instance #2 but when i am trying to update the existing record system is hitting an error on HTTP status: 500

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</faultstring><detail>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

Note: I provide the sys_id of existing record which i get it from Dev Instance #2.

Please help me out this, thanks in advance.

[harishdasari]

Hi Abdul,

Refer to this link you will get some idea how to fix it.

http://wiki.servicenow.com/index.php?title=SOAP_Direct_Web_Service_API#deleteRecord

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="http://www.service-now.com/incident">     <soapenv:Header/>     <soapenv:Body>           <inc:deleteRecord>                 <sys_id>46e18c0fa9fe19810066a0083f76bd56</sys_id>           </inc:deleteRecord>     </soapenv:Body></soapenv:Envelope>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="http://www.service-now.com/incident">

    <soapenv:Header/>

    <soapenv:Body>

          <inc:deleteRecord>

                <sys_id>46e18c0fa9fe19810066a0083f76bd56</sys_id>

          </inc:deleteRecord>

    </soapenv:Body>

</soapenv:Envelope>

Thanks

[AbdulAzeez]

Hi Harish,

Thanks for the response.

As mentioned i given the sys_id & Short description but still i getting an error saying that no sys_id.

<short_description>${testing}</short_description>

                <!--Optional:-->

                <sla_due>${update.sla_due}</sla_due>

                <!--Optional:-->

                <state>${update.state}</state>

                <!--Optional:-->

                <subcategory>${update.subcategory}</subcategory>

                <sys_id>${5bc258724f213200ead63ce18110c705}</sys_id>

                <!--Optional:-->

Response: Http: 500
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</faultstring><detail>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

[Alikutty A · Accepted solution]

Hi Abdul Azeez,

Please try this SOAP message and let me know

<short_description>test</short_description>

<state>2</state>

<sys_id>5bc258724f213200ead63ce18110c705</sys_id>

You should not include ${} in the message.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[AbdulAzeez]

Alikutty,

that actually works. thank you;