Unable to update / remove form section
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3 weeks ago
Hello
I have customised the demand form in ServiceNow and created a few new form sections.
There is one section though which has been created but I am not able to update or remove the form section. I have tried form design, form layout and form builder but not able to remove the section via any of them.
Please help.
Screenshots attached for reference:
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3 weeks ago
Hi @Mayank Das ,
The reason behind that is the section is created in One Application scope and you are trying to remove that from one application scope.
So, open sys_ui_section table and sort it with your tableName and select the specific record section record you are trying to remove and check in which application that record is present then change your application scope that particular scope and refresh the form design once.Now you are able to remove the section.
If my response helped, mark it as helpful and accept the solution.
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2 weeks ago
We have exactly the same issue - the section was created in the Global scope - when i change to the global scope these fields and sections still can't be edited.
I have checked the Sys_ui_section and they do not appear there - it only shows 1 section and there are 2 and I want to delete both.
Unfortunately this has been done direct into PROD (don't ask) so it wasn't even on an update set we could back out!
If anyone knows of any other way we can remove these 2 sections, then please advise.
