Unable to use my yokohama instance

[22221a6115a]

I am currently using the Yokohama release. It suddenly stopped this afternoon. I recently heard about the Zurich release, but I’m late in upgrading my instance to Zurich. I don’t know how to retrieve my instance data. Please help me.

[GlideFather]

Hi @22221a6115a,

What do you mean "it suddenly stopped this afternoon"? Stopped what? It's hibernating, upgrading, or lost...?

In any case, navigate to the Developer site:

https://developer.servicenow.com/dev.do#!/home 

And there you will see all the details about your PDI:

Also, the instance management is done from here:

https://developer.servicenow.com/dev.do#!/manage-instance  

Let me know if that helped

[Bhuvan]

@22221a6115a 

Go to developer instance using below link

https://developer.servicenow.com/dev.do#!/manage-instance

Check if your instance is hibernating and if yes, wake it up from the hibernation. It would take ~10-15 minutes for the instance to be available.

If you have not used instance for sometime, it might have been reclaimed. If you do not see the option to refresh your instance, provision a new instance and have regular backups of PDI so that it can be restored during unforeseen circumstances.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @22221a6115a ,

There may be some maintenance or some netork glitch. try again and see it will be working. Instance can't be stopped automatically even if there is a new version available. Its user choice to upgrade or not. If SN wants to stop allocating any version's PDI, they will send Email prior to performing any action. In short, try it again and let us know the feedback.