Unable to Utilize SMS Notifications using the Notify Plugin

[G Phoenix]

Am currently setting up Notify in our production instance.  Prior to installing Notify, we would use <number>@<Provider> in the 'Send To' to send SMS messages to users phones.

After doing some research and meeting with another ServiceNow representative, the decision was made to install the Notify plugin (without Twilio) to tie our users phones to the notifications.  This choice was made as it would be more convenient for various parties to add recipients via name instead of having to directly enter their <number>@<provider>.

I have followed the instructions from https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569 and have all tables set up with the appropriate information (Notification Devices, Provider tables, Notifications), however I still cannot seem to force the notifications to be sent via SMS.  When I check the sys_email table, I can confirm that everything is still being sent via SMTP and not SMS.

What am I missing?  I received confirmation from the ServiceNow rep that this can be performed with Notify without Twilio (Twilio is needed for the SMS integration with the communication app, which we're not using for this).  

Any thoughts or advice would be greatly appreciated.

[JusCuz]

Did you ever get this written up?

[NT15]

Will you able to do a blog post on "Write SMS Instructions" ?