Unable to view assignment groups

srirao
Giga Expert

Hello,

On my developer instance, I am unable to view any of the assignment groups through the "Assignment Group" field. This is across multiple modules incident, problem, enhancements etc.

It brings a blank window when I click on the assignment group field in the view/form and same is the case when I try to do it through the list edit.

This problem started only since yesterday and not sure what changes caused this.

find_real_file.png

This is how the dictionary looks like for "Assignment Group" field.

find_real_file.png

Thanks in advance for your help.

1 ACCEPTED SOLUTION

If you turn off Tree Picker do they show. There has been problems with tree picker in the past. Just set the value to false and try it.


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18 REPLIES 18

veena_kvkk88
Mega Guru

You've probably already checked this, but are there groups in the groups table with the type=sys_id specified in the screenshot? May be they got deleted for some reason?


Thanks Veena.



But I am not sure where you see sys_id in my screenshot.


I meant the number you listed in the value field that goes like this.. 1cb8ab9.....


Michael Fry1
Kilo Patron

Looks like one of your types was deleted, since the sys_id is showing. Remove that from your Reference qualifier.