When any user navigates to Self-Service > Employee Centre > My Requests, the user should be able to see the tickets which he/she 'OPENED' or is 'CALLER' or 'REQUESTED FOR'. There has been an issue regarding the same. Few users (Opened By/ Caller/ Req...
Hi All, As part of the Major Incident communications, we have a requirement to send Major Incident updates to specific Teams channel(s). During a Major Incident, Major Incident manager should be able to send periodic communications (from Major Incide...
Scenario:Approvals are defined in the processes in Workflow or Flow Designer. ServiceNow has a standard approval workflow at the request, and for request item levels, we can use any process engine. In this task, the Developer Laptop (Mac) has a diffe...
Hi Everyone, I have a use case to retrieve the Image content of db_image table record. We usually have a image field in db_image record where our uploaded image is stored. Using the below script I tried retrieving the same image but the response is e...
Hi guys,I was trying to find AjaxTableCompleter script include which is required in field attributes I cannot see it in the table. how can I get it?maybe this is the reason, I am unable to use field attributes functionalities.
Hi, We have a need to compare the customer's CMDB with our CMDB and there are about 300k CIs where 20 attributes need to be compared. Wondering if this can be achieved withing ServiceNow.1. If I get the Excel Extract, can I upload to ServiceNow and u...
HI,I am trying to add a new button next to "policy text"on policy record in compliance workspace.That button will display entities with only application as business.How can I achieve this ?Can anyone mention steps in detail.I am new to snow Thanks in...
Has anyone in this group worked with the Generative AI Controller? I’ve developed some things using the Now Assist Skill Kit, but in that approach you need to define a prompt beforehand, publish it, and then call it through the Execute Skill action i...
Hi I want to know what’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?
Is it possible to create a scripted REST API method with a dynamic URL? For example, using this URL to make the REST call:https://<servicenowURL>/api/x_uob15_living/ticket/TCK12345/comments Where TCK12345 is the reference number of an existing ticket...
Why is this GlideQuery returning count: null ? var example = new GlideQuery('incident') .where('sys_created_on', '>=', new GlideDateTime('2025-01-01 00:00:00')) .groupBy('priority') .aggregate('count', 'number') .having('count', 'number'...
It's opening in Platform view.I need to open in SOW . How this can be done?
Does anyone have an idea on how we can directly edit fields in Workspace? I’ve used a simple list component in UI Builder to implement field mapping with some filters. I just need help on how to make it more dynamic and editable within Workspace and ...
The Knowledge Management Overview is a new dashboard under Platform Analytics, replacing the previous Overview located at All > Knowledge > Administration > Overview.ServiceNow provides documentation titled: Update the navigation path for the Knowl...
