Hi all, I need to create a dashboard which is not a big issue. But the thing is while calculating the MTTR (mean time to resolve) for incidents, the onhold time shouldn't get involved. The normal report does not have the option to include this functi...
We have deactivated all Email Inbound Actions/Flows for INC in our ServiceNow instance, but when we send emails with incident numbers in the subject line (e.g., "re: INC123456789"), worknotes are still being automatically added to the incidents. Is t...
How do i turn my fields in to tabs on my forms? Thank you
We are wanting to show all of the categories to everyone. Some catalog items are restricted to ITIL users so the category will show 0 items. I understand why OOB will not show categories if there is 0 items to show but we want to show all of them ev...
Hi, I m working with SN studio in a developer hinstance, i cannot find a way to create an ACL for my Resource Data Broker, which it seems actually being blocked by an ACL. In the rgiht top corner there is no way to select a role to elevate...here ...
Hello Smart and Helpful People... I'm pretty terrible at Portal Development, and I don't have 4 weeks to relearn it. Could someone possibly guide me through a small change??? When our portal (employee center) loads, and someone navigates to "HR Sol...
Hello Everyone,I have added new choice in the impact and priority. here my requirement is to make priority choice visible based on impact and urgency like below,Impact is 'significant'(1 ) and urgency is 'high'(1 ) then priority should 'major'(100)....
Hi,In the business process table [cmdb_ci_business_processes] when i map parent but it not showing in relationship in the form. ThanksArun Manoj
Hello experts, I am getting a value in seconds. example 43,200 seconds which is 12 hours.or 86400 seconds which is 1 day. I need to update 1 day or 12 hours ,i.e these type of values in the duration field of the sla definition table. Kindly help.
Hi guys,in new project workspace there is a tab in the left panel called DOCS where we have the option "Export as PDF" available. After downloading the file, I would like to see it in details tab under the attachments too so that the file remains lin...
Hello all,I'm currently working on a requirement where we need to use ServiceNow as the Identity Provider (IdP) for external systems, rather than the usual approach where Azure AD or other IdPs authenticate users into ServiceNow via SSO.Use Case:A cu...
Hi, How to change name for Upload field in Portal. I need to change name for Upload field in portal and it allow user to select multiple file and there should be ABC file mandatory, it mean user should select mandatory file('ABC') and upload other f...
--> create a ui action on incident form called : “MORE ACTIONS”ONCE USER CLICK ON THAT BUTTON --> A DIALOUG BOX SHOULD APPEAR WITH 3 BUTTONS : CREATE PROBLEM , CREATE STORY , CREATE ENHANCEMENTExpected output should be like below once user click the ...
Hi, I have a notification where it is not triggering to group members it is sending only to group email address. This notification is triggering from event . But even i could not able to find from which script this event is triggering from I have che...
※This sentence was entered in Japanese and translated into English by AI Hello everyone.In my project, I'm currently using a custom table that extends the Task table.When I open a form, a "Follow" button appears in the upper right corner, and I'd lik...
