In general, we ran a script to trigger a subflow for users who hadn't met a specific requirement and it sends them reminder emails every 2 weeks until they meet the requirement. We have now identified a subset of the population who should be exempted...
I am struggling with the "Mark Complete" button in the Playbook. I created a new table, and created a PAD for it. When I execute the playbook the "Mark Complete" button does not work. The "Skip" and "Update" buttons work fine. In the image below ...
Hi all,I duplicated the OOB topic Create Change Request (Template) and published it without any changes. When testing, I get:"I'm having technical issues and won't be able to continue this conversation.There are no agents available at the moment. Pl...
Greetings SN wizards, apprentice parking lot sweeper here (aka citizen developer) hoping for insights into how to best provide my (scoped application) product owner with a related list depicting the email log related to the record, but without creati...
table.none to itil , table.* iti_admin , table.priority admin.. so what fields itil.admin would able to access , if itil_admin contains itil role then what will be the case , also it parent and child role plays role in acl
I have a form field and need to have an option already selected when the form loads. So, I created an onload client script as per the code below. However, the code doesn't work. The field that should be set to the option is a reference field. Could y...
Script/Business Rule to copy Attachments from Child 'Security Incident' to Parent 'Security Incident' Dear ServiceNow Community Colleagues, I would greatly appreciate your help/guidance on how to achieve the following. I need to configure for my clie...
Hi, Is there a way to define session variables or pass information across different pages in UI builder until the current session expires ? There is one Landing page in my customized workspace and an another page is also defined which contains List v...
We have a requirement to execute a PowerShell script onChange or onSubmit of catalog client script and get the response before user submits the form.Anyone has done similar activity before or has any idea? We browsed few articles on community but so ...
we have a requirment, we need to display email activity in Service portal. can we configure?
Hi Everyone, I have an account configured as Web Service Access Only.I want this account to be able to have read only access in our User record with a specific filter e.g. AD Account Type = UserI created a custom role and added it to this account.I a...
Hi Community,We’ve encountered a situation where ADM accounts are not being created in our ServiceNow instance due to missing email addresses from the LDAP source. After further investigation, we learned that these accounts intentionally lack email a...
i have a data source that triggers from an inbound email from our HR that has upstream manager relationships on it. I am coalescing this Excel file by the EMPLOYEE NUMBER to the user table on SN, and updating a field with the string/name. For some re...
Hi guys, I have encountered a use case1. I created a catalog item associated with the table requested item. In this table, I have added a column named Error2. I created a flow in Flow Designer and turned on the toggle Error Handler. This flow is assi...
Hi there! Would anyone know if it is feasible, to have an "Edit" button next to the "New" button ? :Just like our "Tests" related list (As you can see we have both butons, Edit & New): We are using Test Management 2.0 Thanks! Kev
