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Query on handling active records in a data migration project

Customer is moving from a legacy ITSM tool to ServiceNow. There are ~1000 active task records (like case, incident, requests, change records etc. with workflows attached to some of them) Customers ask is to migrate all the data from the old tool to S...

Suggy by Giga Sage
  • 1322 Views
  • 10 replies
  • 1 helpfuls

Create RITM when clicked on declarative action

Hi,I've requirement : when clicked on Submit Request button on SOW workspace it should open Modal popup which contains multiline text input, upon clicking submit it should create task and assign that to ABC group. How can we achieve this feature

Loops - Do the following until reaching Max iterations

STEP 23 : Create Task-3STEP 24 : Action 3 -- generate Payload for playbook-3STEP 25 : Do the followingSTEP 26 : If Task 3 is closedSTEP 27 : Subflow --STEP 28 : If the task 3 is successful --(meaning the playbook 3 ran successfully)STEP 29 : Action t...

maddy2517 by Tera Contributor
  • 448 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog client script Need help

Hello. I have one requirement.User from portal end user can able access the Category GBS HR USA and GBS HR Mexico. both the category only accessible only User Department cantinas HR and Department is Human Resources.  I have write On change catalog c...

Login with SSO link does not work

I enabled SSO authentication and confirmed that there were no problems with a test connection, then activated it. However, when I try to log in using the "login with SSO" link on the login screen, the following error appears and I am not redirected a...

MiY_1-1750243588930.png MiY_0-1750243570007.png
MiY by Tera Contributor
  • 559 Views
  • 4 replies
  • 1 helpfuls

Resolved! Widget - CSS properties ignored

Hi, I have a problem with my CSS on a custom widget. When I write this CSS code to my widget : .desaturate { -webkit-filter: grayscale(100%); filter: grayscale(100%); } .desaturate:hover { -webkit-filter: grayscale(0%); filter: grayscale(0%)...

s_lefebvre by Kilo Expert
  • 3106 Views
  • 9 replies
  • 4 helpfuls