We need report on Demand table which will give Completed vs Non completed(approved, screening, submitted and Qualified state) demands count and percentage grouped by Category.
Hello All, I have a requirement to add few texts as well as hyperlinks in the worknotes section of a catalog item through Flow designer. In the worknote of the catalog task it should look like: Platforms Included:ABC Form Definitions link : Link of a...
We need to add "Awaiting RCA Review" in between "Root Cause Analysis" and "Fix in Progress" stage in problem management form. In "Awaiting RCA Review" stage we need to add approval filedIn "Awaiting RCA Review" stage SLA clock should be pause till s...
Is it considered best practice to cancel a Change in the Assess state through a Flow when the "Change is waiting for approval"? 1.In Assess State -we don't have cancel option and it says " Change is waiting for Approval". 2.I have one integration req...
I have a requirement to create a Change Task only if the validators(list var from change request) have the ITIL role and it should be automatically assigned to them.What I tried:I used a Script Include to check whether users have the ITIL role.I cal...
Hi, I would like to make certain users in our instance able to perform the following actions:1. Create and delete Users, Groups, and Roles.2. Assign Roles to Users and Groups. What I've already searched is:1. Creating and deleting Users, Groups and R...
We recently opened a Hi Portal case to get missing variable types added, and ATTACHMENT is one of those. It is useful in some specific situations, where more than one attachment is required in particular. I have a question though on how to export/acq...
Hi folks, We have created few dashboards which are visible on our company portal but the size of them is very small and it leaves a lot of space vacant. Is there a way we can fix the issue. Attached is the screenshot for the same.
Hi Team, When I "Compared the Current" version of the UI action, am getting "Security does not allow the execution of that action against the specified record" this error - please help me where I have to find this error to resolve this issue and why ...
How to create a consolidated report on Change Request, Incident and Requested Item and share by Email on daily basis to a group
Hi All, can anyone help how to get the information1. Identification of all reports which are used in Dashboards, as we don't have Performance analytics module?2. For reports, Last run is visible in [report_stats] but how to get the "Last Run" for Das...
Hi Team, We are still on native UI and access the incidents/changes etc via list view. We heard worksspaces have issues and not matured enough to be adopted yet couple of years back. Now we are thinking to adopt the workspaces as it seems the way for...
I am trying to set the subcategory value from the flow but it is not working(function execute(inputs, outputs) { var dbType = fd_data._1__get_catalog_variables.database_type; var subCategory = ""; if (dbType == "cmdb_ci_db_mssql_database") ...
Hi,My requirement is - A weekly email notification is sent to each assignment group manager of any queue with an incident in the breach of SLA and all the breached incidents for the managers team are included in the notificationwhat is the best Servi...
