Hi,what is the best way to block direct URL user access to https://instance.service-now.com/$sn-va-web-client-app.dobut still allowing to use the chat on portal pages as it is in the IFRAMES thanks
I'm having a problem where I try to get the value of the instance variable from a business rule on Insert of the table sys_email when an email is recieved.I found that the value isn't defined after some updates, so I changed the business rule, but th...
We've set SLA breakdowns up on our instance in order to know how much time our SLAs spend with different assignment groups and assignees. Problem is, we have retroactive start set on our SLAs, which mean they measure all the time since an incident wa...
I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...
In Live Agent / Messaging, I want interactions to remain in the queue even when all of my agents are offline. The idea is that the interaction will wait, and once an agent logs in and becomes available, they can pick it up. Currently, the behavior is...
I’m currently learning ServiceNow ACLs in detail. I prepared some notes to understand different ACL types, operations,Sharing here so it can also help others, and please correct me or add if I missed anything. Type – values of type field client_cal...
I Want to Crate an UI Action with the dropdown menu. How can we configure this in ServiceNow. Also attaching image of UI Action currently we have for Create Change Request.
Hi, We're fairly new to ServiceNow and are having an internal discussion regarding the best way to manage firewall change requests. Should it be via a request item in the self-service catalog? Should be via creating a new change request record? Sh...
I need some input on how to resolve an issue I have when I would like to add a CI via REST API. I'm kind of new to REST API, and I don't know how to resolve this issue or where to see what is supposed to be submitted in my payload. (I'm using Postman...
where to check service now version in service now instanceThanks
I'm making a Table API call to my instance and specifically setting sysparm_display_value=all so that I get the value and display value for all the properties on the record I am retrieving... Unfortunately, for some properties the JSON being returne...
Hello everyone,I'm trying to integrate ServiceNow with Jira, but I keep getting an error when testing the HTTP method. The error I get is, "Request not sent to uri=https//rest/api/3/issue : java.lang.IllegalArgumentException: host parameter is null" ...
Hello, Trying to configure an action to copy a file from an SFTP into my SN instance. I have set up a credential, given the MID Server user the admin role, and configured the action. I am not getting any error messages or anything in the flow executi...
Hi all,I'm having a bit of trouble with these UI Actions and I'm not sure if anyone else has experienced this. I'm looking to disable the UI Action for 'Create change', however I cannot find where this specific UI Action is located. The Incident and...
