Hello,
On my developer instance, I am unable to view any of the assignment groups through the "Assignment Group" field. This is across multiple modules incident, problem, enhancements etc.
It brings a blank window when I click on the assignment group field in the view/form and same is the case when I try to do it through the list edit.
This problem started only since yesterday and not sure what changes caused this.
This is how the dictionary looks like for "Assignment Group" field.
Thanks in advance for your help.
The type field which you are using in the conditions refers to field type on group form. I believe the sys_id you have in the snapshot is not present in the group types table. What group types you want to list here?
Yes Abhinay abhi_r it worked. Thanks.
This is what I did to make it work - in the Reference Specification condition I selected ITIL for Type and all the groups started showing up.
Thanks to Veena veena.kvkk88 and Michael Michael.Fry too.
However, now I am trying to achieve a different thing but it doesn't work.
I want to display only those groups whose parent is "MKS Support Groups" and hence I modified the reference qual condition as below and it shows no support groups.
I also tried with the combination of conditions i.e. Type is ITIL and Parent is MKS Support Groups, this didn't work either.
Yes there are groups whose parent is MKS Support Groups. Please see below the output of the filter on groups table.
I also tried another condition email contains "mks.com", this didn't work either. Something wrong with the qualifier condition
