Unassigned Incident in Service Operations Workplace without Description

nherm
Tera Expert

Hi together,

does somebody know why I don´t get a description for the unassigned incidents in my Service Operations Workspace? 

I had to make some changes regarding the naming but the content is the same like in an unchanged instance. For "Incident SLA" for example I get a description below the visualisation donuts (see screenshot one). For Unassigned Incidents its not available. (screenshot 2). 

 

nherm_0-1694695752620.png

  

nherm_1-1694695762595.png

 

 

0 REPLIES 0