Uncaught ReferenceError: GlideAjax is not defined

[mahdyy]

Hi,

I am new to ServiceNow and trying some hands on GlideAjax/GrideRecord scrtpting. I have created a new "Script Include" with "Client Callable" => TRUE. While trying to invoke the same from the client web browser using JavaScript using "GlideAjax", I am facing the error - "Uncaught ReferenceError: GlideAjax is not defined" I have even tried to use "GlideRecord" but getting the same reference error.

Below is the Script Include I have defined in the system::

The client-side script I have written to call the Script Include is as below:

                  var ga = new GlideAjax('getCallerData');

                  ga.addParam('sysparm_name','getSysID');

                  ga.addParam('sysparm_phone_number',"(080) 224-1097");

                  ga.getXMLWait();

                  alert(ga.getAnswer());

The error screen-shot is:

Am I missing in enabling something which will then include the necessary javascript libraries related to GlideAjax/GlideRecord in the client side?

I am using "glide-helsinki-03-16-2016__patch4-08-10-2016_08-27-2016_1002".

Thanks in advance.

Regards

Mahendra

[Abhinandan Pati]

Hi Mahendra,

There is a typo in getSysID method[sysparam_phone_number]. And the way you passed a parameter in addQuery is not correct. Correct these & try.

Thanks

Abhinandan

[mahdyy]

Thanks Abhinandan, I have corrected the errors in syntax. However, the issue I am facing is at the first line itself "var ga = new GlideAjax('getCallerData');" where the GlideAjax() call is getting failed in my client browser end due to the unavailability of JS library reference. Can you please help in this regard?

[Prasun]

Hello Mahendra,

use the script. You have typos and other format issues in the GlideRecord block.

var gr= new GlideRecord('customer_contact');

gr.addQuery('phone',this.getParameter('sysparm_phone_number');

gr.query();

[mahdyy]

Thanks Prasun, I have corrected the errors in syntax. However, the issue I am facing is at the first line itself "var ga = new GlideAjax('getCallerData');" where the GlideAjax() call is getting failed in my client browser end due to the unavailability of JS library reference. Can you please help in this regard?