Context Menu & other OOB functionlities are not accessible for particular user

[New Developer_S]

Hi  Service Now Experts,

Issue is User is unable to click Context Menu  / New Button / Filters even though they are visible .Page Navigation is also missing 

When Trying to debug while clicking on New Button ( while Creating new KB article ) , I have found the below error in JS Console , 

Uncaught ReferenceError: GlideList2 is not defined

    at HTMLButtonElement.onclick (kb_knowledge_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view=:507:1621)

onclick @ kb_knowledge_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view=:507

If any one knows how to resolve this error , can you please post it ?

And most importantly this issue is occuring only in Default View of Knowledge articles list. 

I tried all possible sources, But no luck yet !

Looking forwards for Solutions,

thanks and regards,

TIA

[Dr Atul G- LNG]

Hi @New Developer_S 

Means when user right click on context bar, he/ she get browser option?

[New Developer_S]

No Atul,

Nothing Happens when user clicks on Context menu / new button / Other functionalities like filters.

[Dr Atul G- LNG]

Hi @New Developer_S 

Look like a some time browser or some shortcut  enabled by user. 

[New Developer_S]

Please Refer to the Red arrows Which are not accessible